Assistra is currently in private alpha testing. Public registration is temporarily unavailable while channel integration and production readiness testing continue.
AI customer request operations · SME-ready · Human controlled
Private Alpha

AI Customer Request & Operations Platform for growing SMEs.

Assistra turns customer conversations into appointment requests, order requests, change requests, follow-ups and daily operations. AI collects details and prepares work; staff review, approve, reply and complete the operational flow.

Private Alpha - Registration Closed Explore operations platform
Website Widget WhatsApp Telegram Facebook Messenger
Mobile Ops Workspace AI collects · Staff approves
Can I book aircon service for Friday?
Assistra collects the service address, preferred time and contact details, then creates an appointment request for staff review.
Can I reorder the same filter as last time?
Assistra shows customer history, prepares a rebuy request and lets staff send a reviewed follow-up.
4Customer channels
OpsMobile workspace
HumanFinal approval

Built for customer request operations, not just chat.

Assistra connects conversations, customer records, requests, notifications, attachments and staff work into one operating flow.

💬

Conversations

Website Widget, WhatsApp, Telegram and Facebook Messenger feed into one tenant-isolated customer workspace.

📅

Appointment requests

Collect service details, create requests from chat, handle changes or cancellations and notify customers through the active channel.

🧾

Order requests

Turn product inquiries and repeat purchases into staff-reviewed order requests with customer-visible updates.

📱

Mobile Ops

Staff can review inbox, chat, requests, calendar, customers, alerts, quick replies, attachments and rebuy context from a PWA.

👤

Customer history

Unify conversations, visitors, appointments, orders, lifecycle actions, purchase history and timeline records under one customer identity.

🔐

Governance and retention

Human approval, audit logs, attachment security, retention rules and temporary file disclosures keep operations safer for launch.

Operations workspace

Run daily customer work from Mobile Ops and the Admin Portal.

Assistra is positioned around customer operations: staff reply, approve, assign, reschedule, complete, follow up and review customer history without treating chat as a separate silo.

Ops

Mobile Ops

Inbox, full-screen chat, quick replies, attachments, alerts, profile and PWA push notifications.

Ops

Request Board

Appointment, order, change and cancellation workflows with customer notifications and activity audit.

Ops

Calendar

Today, tomorrow and upcoming appointment views for staff operations.

Ops

Customer Timeline

Customer identity, purchase history, rebuy actions, attachments and lifecycle records in one view.

Customer channels

Meet customers where they already message you.

Use the website widget and tenant-owned messaging accounts. WhatsApp, Telegram and Facebook Messenger operate as customer request channels, not isolated inboxes.

  • ✓ Website widget for businesses with a site
  • ✓ WhatsApp for SME daily sales and service conversations
  • ✓ Telegram customer chat plus operational alerts
  • ✓ Facebook Messenger for social commerce and Page conversations
  • ✓ Unified session, history and timeline across channels

How Assistra handles work

  • 1 Customer sends a message, file, image, audio or video from an enabled channel.
  • 2 AI collects missing details and identifies the request type.
  • 3 Assistra creates appointment, order or lifecycle records for staff review.
  • 4 Staff approve, reject, modify, reschedule, cancel, complete or follow up.
  • 5 The customer receives translated status updates through the active channel where delivery is available.

Visibility for daily operations.

Use analytics, notifications, retention markers and audit logs to understand demand, staff workload, request status and operational risk.

📌

Pending work

See appointment, order and lifecycle requests that need staff review.

👥

Staff workload

Balance assignments with availability and workload visibility.

🔐

Audit and safety

Use runtime audit, attachment security, channel logs and tenant security events to troubleshoot sensitive actions.

Simple plans for customer request operations.

Start with a trial, then choose a plan for AI replies, customer request workflows, Mobile Ops, channels, attachments and operational controls.

Compare plans