Last Updated: May 2026

Privacy Policy

Assistra provides a multi-tenant AI customer support platform including website chat widgets, AI automation, WhatsApp messaging integration, analytics, knowledge base management, and support workflow tools.

Information We Collect

We may collect account information, customer conversation data, technical data, usage logs, API metadata, billing-related records, and support communications.

How We Use Information

We use information to operate the platform, generate AI replies, provide analytics, maintain security, process usage billing, troubleshoot issues, and improve service reliability.

AI Processing

Customer messages and knowledge base content may be processed by third-party AI providers, including OpenAI, to generate replies or analytics. Tenants are responsible for ensuring they have the right to process customer data through AI systems.

WhatsApp Integration

When tenants connect WhatsApp channels, messages and metadata may pass through Meta platforms and related service providers. Use of WhatsApp is subject to Meta policies and provider availability.

Security

Assistra uses reasonable safeguards including tenant isolation, authentication controls, encrypted credentials, audit logging, and access restrictions. No online system can guarantee absolute security.