Terms of Service
These terms govern use of Assistra. Assistra is a SaaS platform for customer request operations, not a payment gateway, wallet, escrow service, accounting system, marketplace, ERP or inventory system.
Customer responsibility
Tenants are responsible for the accuracy of their catalog, business information, staff actions, customer communications, legal notices, connected channel accounts and compliance with applicable laws.
Human decision rule
AI may collect information, ask follow-up questions, draft replies and create operational records. Final decisions such as approving appointments, confirming orders, cancellations, refunds, fulfilment and payment collection remain the tenant’s responsibility.
Third-party services
Connected services such as Stripe, Meta, WhatsApp, Facebook Messenger, Telegram, OpenAI and hosting or email providers may have their own terms, fees and availability. Assistra is not responsible for provider outages or restrictions.
Temporary attachments
Assistra is not a long-term document, media or cloud storage service. Uploaded files are conversation attachments for operational handling and may expire or be removed automatically. Tenants and customers are responsible for keeping their own copies.
Subscriptions and access
Access depends on the active subscription plan, feature gates, usage limits and account standing. Assistra may restrict paid runtime features when a subscription is expired, past due or suspended.
Prohibited use
Tenants must not use Assistra for unlawful activity, spam, impersonation, harassment, abusive automation, unauthorized surveillance, regulated activity without proper compliance, or content that violates the Acceptable Use Policy.