Last Updated: May 2026

Terms of Service

By accessing or using Assistra, you agree to these Terms of Service.

Service Description

Assistra provides AI customer support tools, website chat widgets, WhatsApp messaging integration, analytics dashboards, AI automation, billing tools, and support workflow systems.

Account Responsibilities

You are responsible for maintaining account security, safeguarding credentials, managing staff access, and ensuring authorized and lawful usage.

AI Disclaimer

AI-generated responses may be inaccurate, incomplete, or unsuitable for some cases. Tenants are responsible for reviewing AI behavior and configuring appropriate handoff workflows.

Billing

Certain usage may consume credits or usage balance. Billing may depend on AI processing, successful AI replies, third-party API usage, and platform operations.

Service Availability

Assistra does not guarantee uninterrupted availability. Service interruptions may occur due to maintenance, third-party outages, infrastructure failures, provider downtime, or network issues.