AI Disclaimer
Assistra uses AI to assist customer communication and request collection. AI output may be incomplete, inaccurate or inappropriate and should be reviewed by staff where business decisions are involved.
AI role
AI may understand customer intent, ask follow-up questions, summarize conversations, draft replies, and create appointment, order or lifecycle request records.
Attachment summaries
If attachment analysis, transcription or summarization is enabled, AI may use uploaded images, documents, audio or video metadata/content to assist staff. Original files remain temporary and may be removed according to retention policy.
Human approval required
AI does not approve orders, reject orders, confirm final appointment schedules, cancel appointments, cancel orders, collect payments or make binding business decisions. Staff remain responsible for review and final action.
Tenant control
Tenants must configure AI settings, catalog information, knowledge content, handoff rules, pending create rules and pending cancel rules to match their operations.
No professional advice
AI responses are not legal, medical, financial, tax or professional advice. Tenants should not rely on AI for regulated decisions without qualified human review.